CUSTOMER SUCCESS SPECIALIST

CUSTOMER SUCCESS SPECIALIST

Seattle, WA or Seattle Metropolitan Area

Seattle, WA or Seattle Metropolitan Area

WHO WE ARE:

Our mission is to fuel growth for every worker.  We are an early-stage software startup applying AI to transform the multibillion-dollar software productivity space by solving the #1 problem for every worker on the planet:  bad and unnecessary meetings.

Our founding team has a proven track record in building and scaling AI-driven business productivity platforms from start-up through mass customer adoption.  We are backed by some of the world’s leading venture capital firms, investors, and advisors who have experience scaling software products that make workers and companies more productive and successful.

We are establishing a team of talented people to automate how employees can optimize their interactions with meetings they own or attend.  We’re looking for people who pride themselves on innovation, judgment, accountability, and perseverance; people who are willing and able to build in a team-oriented environment.

WHO WE ARE:

Our mission is to fuel growth for every worker.  We are an early-stage software startup applying AI to transform the multibillion-dollar software productivity space by solving the #1 problem for every worker on the planet:  bad and unnecessary meetings.

Our founding team has a proven track record in building and scaling AI-driven business productivity platforms from start-up through mass customer adoption.  We are backed by some of the world’s leading venture capital firms, investors, and advisors who have experience scaling software products that make workers and companies more productive and successful.

We are establishing a team of talented people to automate how employees can optimize their interactions with meetings they own or attend.  We’re looking for people who pride themselves on innovation, judgment, accountability, and perseverance; people who are willing and able to build in a team-oriented environment.

WHAT THIS ROLE WILL DO:

  • Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
  • Be customer-centric – Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
  • Be curious – If our customers are stuck, proactively seek to understand the “why” (and document the root cause). Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.
  • Be constructive – Roll up your insights about key customer problems and help us understand how we could improve our product design. As an early hire on our CS team, you will help craft the company’s onboarding processes, build strong relationships with customers, and collaborate with other Xemblers internally to deliver consistently excellent customer experiences.
  • Our ideal candidate is high-energy, detail-oriented, passionate about helping customers in a high-tech environment.

WHAT THIS ROLE WILL DO:

  • Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
  • Be customer-centric – Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
  • Be curious – If our customers are stuck, proactively seek to understand the “why” (and document the root cause). Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.
  • Be constructive – Roll up your insights about key customer problems and help us understand how we could improve our product design. As an early hire on our CS team, you will help craft the company’s onboarding processes, build strong relationships with customers, and collaborate with other Xemblers internally to deliver consistently excellent customer experiences.
  • Our ideal candidate is high-energy, detail-oriented, passionate about helping customers in a high-tech environment.

YOU HAVE THE FOLLOWING SKILLS AND EXPERIENCE:

  • 2-3 years of experience in customer-facing communications, marketing, sales, account management, or customer success
  • Strong verbal and written communication
  • Detail-oriented and driven with high accountability and customer-first mentality
  • Active team player

NICE TO HAVES:

  • Bachelor’s degree
  • Knowledge of Google Suite (Google Drive, Google Docs/Sheets, Google Calendar)
  • Customer Service experience a plus

NICE TO HAVES:

  • Bachelor’s degree
  • Knowledge of Google Suite (Google Drive, Google Docs/Sheets, Google Calendar)
  • Customer Service experience a plus

OUR EXPECTATIONS OF YOU:

  • You’re passionate about building innovative products that customers love.
  • You execute like crazy and get stuff done!
  • You care; about the company, customer, product, and team.
  • You have an awesome sense of humor and love to leave work every day with a smile.
  • You never whine or complain.  You try to instigate change or disagree and commit.
  • You aren’t interested in playing politics.

OUR EXPECTATIONS OF YOU:

  • You’re passionate about building innovative products that customers love.
  • You execute like crazy and get stuff done!
  • You care; about the company, customer, product, and team.
  • You have an awesome sense of humor and love to leave work every day with a smile.
  • You never whine or complain.  You try to instigate change or disagree and commit.
  • You aren’t interested in playing politics.

If you’re interested in this or another position at Xembly, please send your resume to jobs@xembly.com and reference the position you’re interested in.

If you’re interested in this or another position at Xembly, please send your resume to jobs@xembly.com and reference the position you’re interested in.